Seller onboarding agreement
I. Eligibility and conditions of residence
Eligibility requirements: Sellers must be businesses or individuals with legitimate business qualifications and able to provide a valid business license, tax registration certificate (if applicable) and other relevant supporting documents. Sellers should ensure that the goods they sell are of legal origin and do not infringe intellectual property rights or otherwise violate laws.
Product requirements: The goods sold by sellers on the platform must comply with relevant national / regional laws and regulations and the platform product norms, and must not sell prohibited goods, counterfeit goods or goods that infringe upon the intellectual property rights of others. Product information must be true, accurate and complete, including but not limited to product name, specification, price, origin, material, expiration date, etc.
Criterion of service: The seller should provide high quality customer service, including but not limited to timely response to buyers' inquiries, handling return and exchange, resolving complaints, etc. Sellers should abide by the transaction procedures prescribed by the platform to ensure that the transaction is safe and smooth.
II. Entry process and account management
Entry application: Sellers need to submit relevant information according to the entry process provided by the platform, including but not limited to business / personal information, merchandise information, logistics information, etc. The platform will review and issue a residency agreement (two copies) within 7 business days of receiving the application, which will be sent in courier or electronic form to the address provided by the seller. When the seller receives the agreement, he signs it, stamps it with the corporate seal of the contracting company, and sends a copy back to the designated address (address will be notified when the agreement is issued).
Account opening: After the agreement is reviewed and signed, the platform will open a proprietary account for the seller, through which the seller can manage goods, view orders, process transactions, and so on. Sellers should safeguard account information properly to avoid disclosure and be responsible for all activities under the account.
Account maintenance: Sellers should update the account information on a regular basis to ensure that the information is accurate and valid. If the information changes, the seller should notify the platform and update it within 7 business days.
III. COST AND Settlement
Entry fees: The platform may charge a certain entry fee or a margin, the exact amount and payment method will be determined by the platform according to the seller type, product category, etc., and will be clearly advised on the seller's entry agreement.
Trading fees: Sellers are required to pay transaction fees according to the rates set by the platform, including but not limited to commissions, payment fees, etc. The method of calculating the fee and the time of payment is confirmed by the platform on the seller's residence agreement.
Settlement cycle: The platform will settle the payment to the account specified by the seller based on the seller's sales and the settlement cycle (generally monthly / weekly / daily, as specified by platform). Sellers should ensure that the account information provided is accurate and correct, and the platform does not accept liability for delays or failures in settlement due to errors in account information.
IV. Product Management and Incident Handling
Listing of goods: Sellers should upload goods information in accordance with the format and requirements stipulated by the platform to ensure that the goods information is true, accurate and complete. The platform has the right to review the product information, and if it finds false, misleading or illegal information, the platform has the power to remove the product or terminate the seller's service.
Illegal handling: Sellers should abide by the platform rules and relevant national / regional laws and regulations, and must not engage in unlawful operations such as brushing, hyping, and malicious competition. For violations, the platform has the right to take measures including but not limited to warning, removing items, restricting account functions, terminating services, demanding compensation for damages, and reserves the right to pursue legal liability.
V. After-sales service and safety
Return and Exchange Policy: Sellers shall abide by the return and exchange policy stipulated by the platform, and sellers shall actively respond to and handle reasonable compensation requests from buyers within the specified time. If the seller fails to process the compensation request in accordance with the regulations, the platform has the right to intervene and process, and the relevant costs and losses are borne by the seller.
After-sales service response: Sellers should provide efficient after-sales service. For buyers' inquiries, complaints, etc., the seller should respond within 24 hours of receipt and resolve the issue within a reasonable time. If the seller does not respond or deal with it in a timely manner, the platform has the right to intervene and deal with it.
VI. Intellectual property rights and confidentiality
Intellectual Property Protection: Sellers should respect and protect intellectual property rights and may not sell infringing goods or goods information that infringes on the intellectual property of others. For infringing goods or practices found, the platform will handle them in accordance with the law and hold the seller to legal responsibility.
Confidentiality obligation: Sellers shall maintain the trade secrets and personal privacy of the platform and buyers and shall not disclose or illegally use relevant information. For breaches of confidentiality obligations, the seller shall be held liable accordingly.
VII. Dispute resolution and legal liability
Settlement of Disputes: If a dispute arises as a result of this Agreement, the Parties shall first resolve it through friendly consultations. If the consultations are not successful, either party may file a lawsuit with a people's court with jurisdiction in the location of the platform.
Legal liability: If the seller violates this agreement or relevant national / regional laws and regulations, the platform reserves the right to take appropriate measures and hold the seller legally responsible. Sellers who have caused losses to the platform or buyers as a result of their breaches shall be liable for compensation accordingly.
VIII. OTHER TERMS
Agreement Changes: The Platform reserves the right to make changes to this Agreement based on business needs or changes in laws and regulations. The revised agreement will be published on the platform and sellers should check it regularly and comply with it. If the Seller does not agree to the modified Agreement, he / she shall immediately stop using the Platform's services and notify the Platform.
Termination of Agreement: Seller has the right to apply to terminate this Agreement at any time, provided that the platform notifies the Platform 28 business days in advance and completes the relevant procedures. The platform reserves the right to terminate this agreement if the seller violates this agreement or relevant national / regional laws and regulations, and reserves the rights to hold the seller legally responsible.
Notice and Delivery: All notices, documents, information, etc. under this Agreement shall be sent in writing (including but not limited to e-mail, fax, postal, etc.) to the address or contact information specified by the other party. Notice is deemed valid on the date of delivery.
This Agreement shall take effect from the date on which the Seller submits the residence application and is approved by the Platform and shall be legally binding on the Seller and the Platform. Sellers should carefully read and understand the full content of this agreement, and if there are any questions or misunderstandings, they should consult the platform customer service in a timely manner.