After-sales service and guarantee

1、 Return and exchange policy

(1) If the product has quality problems or does not match the description, the user has the right to apply for a return or exchange within a certain period of time after receiving the product (please refer to the platform's rules for the specific time limit). The returned or exchanged product should be in its original condition and not affect its resale.

(2) When users apply for exchange or return, they need to provide relevant evidence (such as photos, videos, etc.) to prove the problem of the goods. The platform will review the application and give the result within a reasonable time.

(3) Please refer to the platform's rules for the return and exchange process. The user may be required to bear some or all of the costs incurred by the return and exchange (such as shipping costs, customs duties, etc.), and the specific costs will be determined by the platform according to the actual situation.

2、 Customer service support

(1) The platform provides various contact methods for users to inquire and complain, including online customer service, telephone, email, and social media. Users can contact the platform at any time through these methods.

(2) The customer service team of the platform will reply to users' inquiries and complaints as soon as possible and try to solve the problem. For complex or difficult issues, the platform will arrange professionals to follow up and handle them.